Apt. No. 21 | 2nd Floor | M/902Z/14 |  Al Rafif Building | Al Wehda District | Al‐Rusafa | Baghdad | Republic of Iraq

ptp@alhadeethaiq.com
+964 750 345 9248 | +964 783 059 3511
Feedback complaints Search
Al Hadeetha

About us

  • Quaity Policy
  • Scope of Accreditation
  • Legal Registration
  • Confidentiality & Impartiality Statement
  • Handling of Complaints
  • Handling of Appeals

    • Handling of Complaints

    1. In general, complaints refer to any communication from customers or interested parties expressing dissatisfaction with AHPTS services, policies, procedures, conduct, or any other aspect of its operations.
    1. Complaints may be submitted through various channels, including email, letter, telephone, online form, or in person. The staff member receiving the complaint is responsible for acknowledging the complainant and promptly forwarding the complaint to the Quality Officer.
    1. All complaints shall be initially reviewed by the Quality Manager or Quality Officer to assess their relevance to AHPTS activities and to determine their validity.
    1. If the complaint is found to be unsubstantiated, the complainant shall be informed accordingly and provided with supporting documentation justifying the decision
    1. If complaint found to be valid the Quality Officer shall register the complaint in complaint register (F/SYS/19) and fill the relevant sections of Complaint Report (F/SYS/20).
    1. An individual or team with no direct involvement in the subject of the complaint shall be assigned to carry out an impartial investigation.
    1. Following the investigation, the Quality Manager or Quality Officer, in collaboration with the investigation team, shall determine the nature of the complaint and assess whether it constitutes a nonconformance.
    1. If the complaint needs only a correction, immediate action shall be taken and the complainant shall be informed.
    1. If corrective action is deemed necessary, the Quality Manager or Quality Officer shall initiate the process, ensuring that appropriate measures are taken to address the root cause in accordance with the Corrective Action Procedure (QP/16).
    1. The assigned staff performs the necessary actions as directed based on investigation results.
    1. After correction and or corrective action has been implemented, the effectiveness of the actions taken will be evaluated by the Quality Manager or General Manager and fill the relevant information in complaint report.
    1. The Complaint Report (F/SYS/20) will be updated accordingly.
    1. Where possible, the complainant will be provided with progress updates and outcome of the complaint handling process.
    1. All the complaints received are presented in Management Review Meetings for discussions regarding improvement and effectiveness of actions taken.
    1. All the complaint received by AHPTS shall be closed within 30 days of receipt of the complaint.

    Contact info

    Email : info@alhadeethaiq.com
    Mob : +964 750 345 9248

    Apt. No. 21, 2nd Floor, M/902Z/14
    Al Rafif Building, Al Wehda District, Al‐Rusafa
    Baghdad, Republic of Iraq

    Quick Service Links

    Register Now Feedback Complaints Form Contact

    About Us

    About Us Services PT Programs Accreditations Clients
    © 2021 AL HADEETHA. All Rights Reserved.